Explore Membership FAQs
We invite you to review answers to frequently asked questions regarding our memberships and Member365 portal below. Have a different question? Please contact firstname.lastname@example.org.
How can I update my personal information? How can I update my organization’s directory information?
You can update your personal information by logging into the member portal and navigating to My Account > My Profile. From the My Profile page you can click on the “Personal Info” tab where you will see your personal fields.
Primary members (account holders) are able to update the organization information by logging into the member portal and navigating to My Account > My Profile. From the My Profile page you can click on the “Organization” tab. Once selected, you will see a number of fields related to your organization’s information. You may update this information at any time.
Once you’re done, make sure you select “Update My Information” to save your changes!
How can I add more people to our organization’s membership?
Primary contacts (account holders) are invited to add more contacts to their organization’s membership. To do so, please login to the member portal and navigate to My Account > Employee Accounts. On the Employee Accounts page, you may choose to edit existing contact information or add new contacts.
To Add a New Contact to the System
To add a new contact, please click on “Create Account,” where you will be prompted to supply an email address and additional fields.
To Re-Invite a Contact Already in the System
If you would like to simply add your member’s email and automate an email prompting them to complete their account fields, you may select “Send Invite.”
Note that you must be a primary account holder to add contacts to a membership.
How do I renew my membership?
We will send a number of renewal invitations, beginning 90 days before the renewal deadline. These emails will include a link for your specific membership renewal page.
If you have any questions or issues with the renewal process, please contact email@example.com.
Where can I check to see if my organization has a membership?
You may view your organization’s membership information by logging into the member portal and navigating to My Account > Membership. If your organization does have a membership, you will see it listed on the Membership page.
If you are an employee at a member organization but do not have membership access, please email the primary contact listed under your organization and request them to add you to the membership. You may also email firstname.lastname@example.org with your organization name and your contact information to receive an invitation to the membership.
How can I change the primary membership owner?
Yes, you are able to change the primary owner of your membership by contacting our team directly. Please email email@example.com.